Organization Information:

SoftLayer Technologies
4849 Alpha Rd.
Dallas, Texas- 75244
Phone: 214-442-0592
Fax: 214-442-0601
http://www.softlayer.com

Organization Contact:

Contact Office: SoftLayer Technologies
Name: Brenk Johnson , General Counsel
Phone: 214-442-0628
Fax: 214-442-0601
Email: bjohnson@softlayer.com

Corporate Officer:

Corporate Officer: Lance Crosby , CEO
Phone: 214-442-0550
Fax: 214-442-0601
Email: lcrosby@softlayer.com

Safe Harbor Information:


Certification Status: Current
Original Certification: 2/23/2009
Next Certification: 2/23/2015

Personal Information Received from the EU/EEA and/or Switzerland:
The Company considers customer privacy paramount and to demonstrate our firm commitment to privacy, the following agreement has been created to explain our policies and procedures in relation to all data collected. Types of Data Collected SoftLayer collects data related to our users through the following methods: • Automated means such as communication protocols and cookies • Online registration and online signup forms • Sales inquiries and transactions • Online Customer communications • Offline communications and interactions • Third party sources of information Depending upon the method of collection and use, the data collected may include information about the user from forms, registrations and transactions (such as name, title, address, company, phone number and e-mail address), financial/transaction information (such as credit card, cvv, and payment information), information about use of SoftLayer web sites (such as electronic communications protocols, web pages visited, and cookies) and user preferences and privileges. Electronic Communications Protocols and Cookies SoftLayer may receive data from you as part of the communication connection itself through the standard electronic greeting between your computer and our servers. This information often consists of network routing (where you came from), equipment information (browser type), internet protocol address, date and time. At this time our server will also query your computer to see if there are "cookies" previously set by SoftLayer.com to facilitate log in or other site navigation procedures. A "cookie" is a small piece of information sent by a web server to store in a web browser so it can later be read back from that browser. SoftLayer may receive data from you as part of the communication connection itself through the standard electronic greeting between your computer and our servers. This information often consists of network routing (where you came from), equipment information (browser type), internet protocol address, date and time. At this time our server will also query your computer to see if there are "cookies" previously set by SoftLayer.com to facilitate log in or other site navigation procedures. A "cookie" is a small piece of information sent by a web server to store in a web browser so it can later be read back from that browser. Cookies: Some parts of the SoftLayer site use cookies (including signup forms) to collect information about visitors' use of the web site and to facilitate return visits. The information collected from cookies is tracked to enhance security and/or to improve the functionality of the web site by avoiding duplicate data entry, facilitating navigation, and increasing the relevance of content. Cookies on the site may collect the following information: a unique identifier, user preferences and profile information used to personalize the content that is shown, and user information to access SoftLayer's user forums. Some cookies used by SoftLayer.com may remain on the user's computer after they leave the web site, but the majority is set to expire within 30 - 365 days. There may be some cookies on certain tools that are of longer duration. Cookies may also be of benefit to you by creating a more streamlined login process, keeping track of shopping cart additions and preserving order information between sessions. In the future, as we enable further customization of the site, cookies will help in assuring that information provided to you will be the most relevant to your needs. While we do not offer an opt-out on the site for cookies, browsers provide you with information and control over cookies. You can set your web browser to alert you when a cookie is being used. You can also get information on the duration of the cookie and what server your data is being returned to. You then have the opportunity to accept or reject the cookie. Additionally, you can set your browser to refuse all cookies or accept only cookies r
Privacy Policy Effective: 2/1/2006
Location: http://www.softlayer.com/legal/privacy

Regulated By: Federal Trade Commission

Privacy Programs:
Scanalert/Qualys

Verification: In-House

Dispute Resolution:
SoftLayer’s Legal Department would handle any disputes. If the dispute is irresolvable then SoftLayer would cooperate with the EU data protection authorities and Swiss Federal Data Protection and Information Commissioner.

Personal Data Covered: On-line, Off-line, Manually Processed
Organization Human Resource Data Covered: No
Agrees to Cooperate and Comply with the EU and/or Swiss Data Protection Authorities: Yes

Relevant Countries from which Personal Information is Received:
Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom

Industry Sectors:
Computer Services - (CSV)
Information Services - (INF)